Answers to the questions we hear most. If yours isn't here, email info@thefabricshoppe.ca.
Choosing fabric
How much fabric do I need?
Use our yardage guide. Measure, add a little extra, and email us before ordering if it's a big or unusual project. Cut fabric can't be returned.
What's a swatch?
A 9x9" piece of the real fabric. Swatches are $10 each, plus a flat $15 shipping anywhere in Canada whether you order 1 or 10. You'll get a $10 code for a future order of $100 or more. Swatches are final sale. If a fabric has no swatch option on its page, email us.
Will the colour match my screen?
Close, but every screen is different. If colour matters, order a swatch and look at it in your room, in daylight and at night.
What's a double rub count?
It's a wear test. Higher means tougher. 15,000 or more suits everyday home seating. Look for the Durability line on each product.
Can I use indoor fabric outside?
No. Only use fabrics from our Outdoor collection.
How do I clean it?
Each product lists a cleaning code. Our care guide explains what the codes mean.
What does Backorder mean?
We don't have that fabric on hand right now. Email us before ordering and we'll tell you the timing.
Ordering and shipping
Where do you ship?
Anywhere in Canada, from Ontario. If you're outside Canada, email us.
How much is shipping?
A flat rate by region, from $35 (Ontario and Quebec) to $75 (Yukon and Northwest Territories). You'll see the exact amount at checkout before you pay. Full rates are on our shipping and returns page.
How long does it take?
Most orders ship in 1 to 3 business days, and delivery takes 3 to 10 business days. You'll get an email with a tracking number.
Why did my order arrive in more than one box?
Fabric ships direct from our supplier, so different fabrics can arrive separately.
Can I change or cancel my order?
Email us as soon as you can. We can only change or cancel an order before it ships.
Are taxes included?
Prices are in CAD. Taxes are added at checkout.
Problems and returns
Can I return fabric?
All cut fabric is final sale, with no refunds, returns or exchanges.
What if my order arrives damaged or wrong?
Email us within 7 days of delivery with your order number and photos, and we'll make it right.
How do I reach you?
Email info@thefabricshoppe.ca or use the contact page.